I recently used Autobility in Fife to go away for a long weekend and thought it was worth sharing my experience.
I was immediately impressed with them as their priority was the safety & comfort of the wheelchair passenger. We got everything sorted out with minimum hassle and off we went, only to come home the following day as I got a mark on my skin! (This was of course nothing to do with the hire vehicle). When my friend took the van back, Andy & Lorraine (the owners) of Autobility said we could have a refund or to just let them know when we were going away again and they would look at letting me have the vehicle for the same hire period.
I had a hire car on one occasion before my accident and had to return it early. I was then informed I couldn’t get any refund as the car was booked for a certain period of time and it wasn’t their fault I returned early. So I was pleasantly surprised when Andy & Lorraine acted the way they did.
I did get a vehicle for a second trip away which I have to add was a success!
Shortly after this, the van that I had owned for a number of years became un-useable. I contacted Autobility about buying a second hand vehicle from them and they couldn’t have been more helpful. They handled everything in a professional manner, including all the paperwork and gave help and advice about insurance for the vehicle. There were some things on the van that had to be changed to make it more suitable for me which was done quickly and proficiently. A full demonstration of the vehicle was carried out at a suitable time for me and family members that would be driving it. I was included in all discussions about the vehicle from the outset right down to delivery.
After having my new, well pre-owned vehicle I received follow up calls to make sure we were managing and happy with everything.
All things considered, I would highly recommend Autobility to anyone for a hire vehicle or a purchase.
I have passed their details on to my community occupational therapists and physiotherapists and I have left leaflets in the Spinal Unit as I would recommend this company to others.
There is a link to Autobility HERE on the SIS website or click on the banner below for a direct link to the Autobility website.
